FAQ - All

Why the scanner fails to recognize 3mm markers?

If the scanner cannot recognize 3mm markers, it is usually because the option has not been enabled. Please follow these steps:

– Click to enter the “More” settings menu in the software.

– Under “Marker”setting, check whether “3mm Markers” is enabled.

– If it is not enabled: Exit the settings, create a new scanning project, enable “3mm Markers” in the project settings, and then start scanning.

– If it is already enabled but still not recognized: Ensure that the markers are firmly attached, the surface is clean and non-reflective, and retry under good lighting conditions.

Why the scanner fails to recognize 3mm markers

By saving the color point cloud as an ASC file, what information can we obtain?

When opening the ASC file with a text editor (e.g., Notepad), you can read three types of core data of the point cloud: three-dimensional spatial coordinates (x, y, z), normal vector parameters (i, j, k), and normalized color information (r, g, b).

In 3DeVOK Studio scanning software, what is the scan preview mode?

The scan preview mode is a real-time calibration step before scanning begins. After clicking “Start Scan” for the first time, the software enters this mode. The interface displays a live view and distance bar, allowing you to adjust to the optimal scanning distance based on the device type (Infrared: 300–400 mm; Blue Light: 210–300 mm). Once the distance is properly adjusted, click “Start Scan” again to exit the preview mode and begin recording 3D data. This feature is enabled by default and effectively improves the success rate of initial scans, which can be disabled in the settings menu.

 In 3DeVOK Studio scanning software, what is the scan preview mode

 In 3DeVOK Studio scanning software, what is the scan preview mode

What are the differences between handheld and desktop 3D scanners? What applications or scenarios is each type best suited for?

Handheld 3D scanners are more flexible and are ideal for scanning complex or large objects, while desktop 3D scanners are more stable and better suited for small objects that require high-precision scanning.

Handheld 3D scanners, such as the 3DeVOK MT and MQ, are operated by the user holding the device during scanning. They offer high flexibility and are especially suitable for complex parts and on-site scanning scenarios where the object cannot be moved. They are widely used in artistic design, reverse engineering, 3D measurement, 3D visualization and display, 3D printing, scientific research, and education, etc.

Desktop 3D scanners use a fixed scanning system combined with an automatic turntable to complete the scanning process. They provide higher stability and are more suitable for high-accuracy scanning of small and precise parts. They are commonly used for quality inspection, product design, and artwork modeling, etc.

What is the resolution of the 3DeVOK MT scanner? Does the resolution affect the level of detail in the final 3D model?

The MT offers three different light source modes: Blue Laser, Infrared Laser, and Infrared Structured Light . Each mode supports  different adjustable resolution.

Blue Laser: 0.05–5 mm (adjustable in 0.05 mm increments)

Infrared Laser: 0.1–5 mm (adjustable in 0.1 mm increments)

Infrared Structured Light: 0.1–5 mm (adjustable in 0.1 mm increments)

Different resolution settings will affect the level of detail in the final 3D model.
Generally speaking, a resolution of 0.2–0.3 mm is sufficient to capture enough detail for most applications. The smaller the resolution, the finer the details, but the point cloud processing time will also be longer.

How fast is the scanning speed of the 3DeVOK MT scanner? How long does it take to scan an object?

The MT offers three different light source modes: Blue Laser, Infrared Laser, and Infrared Structured Light.
Each mode has a different point cloud acquisition speed:

  • Blue Laser:up to 3,300,000 points/sec
  • Infrared Laser:up to 2,450,000 points/sec
  • Infrared VCSEL Structured Light:up to 4,500,000 points/sec

The actual scanning time depends on the object size, selected light source mode, point spacing, scanning frame rate, and other settings.

Typical scanning time examples:

Scanning a human torso (spine area): approx. 1 minute
(Light source: Infrared Structured Light; Alignment : Geometry; Resolution: 1.0)

Scanning an artwork (20–30 cm): approx. 2 minutes
(Light source: Blue Laser; Alignment : Texture + Geometry; Resolution: 0.7)

When using the 3DeVOK scanner with the wireless handle for scanning, what is the battery life?

With the standard Nitecore NL2160 6000mAh batteries, two batteries provide approximately 2 hours of continuous operation.

When using a 3DeVOK scanner for scanning, how to distinguish between the concepts of accuracy, fineness, and detail?

Accuracy refers to how close a measurement is to the true value, affecting the overall dimensional correctness of the model.

Detail (or fineness/resolution) describes the scanner’s ability to capture and distinguish small features on an object’s surface, reflecting the level of intricacy in the model.

A scan with high detail can clearly show fine surface textures, scratches, and other small features.

  • Higher detail/resolution → higher scanning resolution used.
  • Higher accuracy → measurements are closer to the true dimensions.

In 3DeVOK Studio scanning software, how to create a background plane for removing desktop data in no marker mode (texture + geometry alignment)?

Before starting the scan, go to “Scan Mode” > “More” > “Common” and enable the “Auto Background Plane” feature.

In 3DeVOK Studio scanning software, how to create a background plane for removing desktop data in no marker mode

Before starting the scan, position the scanner at a 45-degree angle toward the object, ensuring it simultaneously captures both the object and the desktop surface. This allows the first frame to recognize both the object and the plane, facilitating automatic plane identification by the scanner.

What do the three parameters—”Memory,” “Disk Space,” and “VRAM”—at the bottom left of the 3DeVOK Studio scanning software represent?

Memory: determines the computer’s ability to run the scanner and process data. If insufficient, scanning fails: so expanding the virtual memory is necessary. Usage above 80% may cause software crashes: the project should be saved immediately.

Disk Space: defines data storage capacity. While it affects file saving, it is unrelated to operational speed.

Video Memory: governs real-time rendering and computing performance. If insufficient, issues such as display abnormalities, data loss, or crashes may arise. If usage exceeds 80%, the project should be saved immediately.

3DeVOK Studio scanning software represent

When scanning with marker mode in 3DeVOK Studio scanning software, insufficient markers cause poor alignment, and re-scanning is inconvenient:

①Pause scanning and add markers to sparse areas.

②In the software, enable “Add Mark Points” under “Scan Mode” > “More” > “Common” before resuming.

*Note: New markers aid real-time alignment only and do not affect accuracy calculations. For precision, ensure sufficient markers are attached before scanning.

When scanning with marker mode in 3DeVOK Studio scanning software, insufficient markers cause poor alignment, and re-scanning is inconvenient:

Can the colored 3D model files (OBJ) obtained from 3D scanning be directly used for 3D printing?

Yes, they can be used for printing, but you need to ensure the model is a closed, defect-free mesh.

For example, in Bambu Studio, follow these steps:

Click “File” in the top right corner → “Import,” and select the corresponding OBJ file.

If the model has holes or defects after importing, use the 3DeVOK Studio software or Geomagic Wrap “Repair” and “Fill Holes” functions to fix the mesh, ensuring it is ready for printing. Consider support structures, printer size, material, and other limitations as well.

Can the colored 3D model files (OBJ) obtained from 3D scanning be directly used for 3D printing

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