FAQ - All

First, ensure the texture is clear. Then, use the Burn Tool in Photoshop to adjust the brighter areas and the Dodge Tool to adjust the darker areas. Customize the tool settings in the options bar (such as “Brush Size,” “Range,” and “Exposure”) to achieve the desired effect.

The current version of iReal 3D scanning software has a cap of 100,000 frames for scan data. This limit is typically reached in about 30 minutes when scanning an object. When confronted with the software’s prompt about reaching the data limit, you may encounter a situation where the data is not fully captured.

Here’s the solution:

1. Save the ongoing scanning data as a scanning project file to prevent data loss;

2. Process the data into point cloud data and save it as a point cloud project file;

3. Continue scanning the unfinished part, saving it as a new point cloud project file;

4. Utilize the “Model Alignment” tool in the iReal 3D scanning software or third-party software to merge these files and create a complete 3D model.

When some customers download 3DeVOK scanning software, 3DeVOK intelligent mapping assistant or other related files using the channels provided by 3DeVOK’s official website, they may encounter a browser pop-up window “virus exists” after the download is completed.

In this case, you need to complete the following operations in the computer settings:

Open the computer system settings and enter the “Security Center – Virus and Threat Protection” interface. Turn off “Real-time protection”, “Cloud-provided protection” and “Automatic sample submission“.

Once you have done the above, you can download the software normally!

(The files downloaded from the 3DeVOK website are virus-free and pose no threat to your computer’s security, so please feel free to download them!)

Anomalies:

After the available RGF license file is downloaded and replaced by other means such as WeChat, the software still does not work.

Solution:

1. Right-click the RGF file to open the Properties

2. Uncheck “Read Only” and click “OK”

3. Re-open the scanning software and configure it.

If you purchased the equipment from a reseller/regional manager of Scantech, please contact the corresponding reseller/regional manager directly, provide the serial number of the device (numbers starting with SK, mixed numbers and letters), and re-authorize.

If you don’t find this information helpful, you can contact us by sending an online message or e-mail (please inform us of the relevant information: serial number, company name, and purchase channel).

3DeVOK Studio scanning software supports a total of 3 types of 3D projects: Scan Project, Point Cloud Project and Mesh Project.

1. When you save the Scan Project, if you do not move the scanned item, you can reopen the scan project and continue to scan the data to prevent some parts from being missed during the first scan, resulting in incomplete data.
2. Save the Point Cloud Project, you can use “Model Splicing” to stitch and merge the data, and merge the texture files in the two projects at the same time, when the stitching is completed, you will start the calculation from the point cloud step.
3. Regarding the Mesh Project, replace the STL file with the optimized STL file. After opening it again, you can re-map, but the structure and spatial position of the model should not be too different so that the texture will not be misplaced.

Usually, the 3D data in stl/obj/asc formats are the most commonly used 3D data formats. The stl format has no color texture, and the obj format has color textures. When you save an obj file, 3 files will be saved together: obj, mtl, and png. Without mtl and png, obj is equal to stl, with no color tuxture. The mtl file is like a bridge, it combines the obj and png.

• Check whether the datanumber in the DataImage folder where the scanning project is saved is continuous. If there are intermittent numbers, the data cannot be processed normally.
• At the same time, check whether there are files of 0 kb in the folder. Those files will also affect the normal processing of data.
• Check the performance of the CPU and GPU of the computer and check if the disk space of the computer is sufficient, you can quickly check them from the diagnosis function of the software.

It supports universal point cloud formats (PLY, ASC), triangular mesh formats (OBJ, STL) and marker data (mk2).

To ensure a better result, it is recommended that the distance between two markers should not exceed 8-10 cm.

The latest 3DeVOK Studio scanning software supports ten languages: Simplified Chinese, Traditional Chinese, English, German, French, Japanese, Portuguese, Brazilian Portuguese， Polish/Polski, and Spanish.

1. Main consumables:
2000 reflective markers (inner diameter: 6mm; outer diameter: 10mm) for standard configuration. After the markers are used up, they need to be purchased separately.

2. Main easily wearing parts:
Cables: The combined cable includes a USB 3.0 data transmission cable (4m). When used improperly (for example, the cable is often hard folded), the working life of the cable will be shortened/problems such as data transmission stuttering, scanning stuttering, etc. may occur.

Master plate: The inside of the master plate is made of glass. After each calibration, it is recommended to put it back in the waterproof case, keep it properly, handle it with care, and not break it.

A iReal 2E 3D scanner: Due to the long cable length (4m), when you are not using the device, it is recommended to unplug the cable on the iReal 2E scanner and place the device properly to avoid tripping, which may result in equipment damage.

3. Main easily to lose parts:
Master plate: After each calibration, you need to put it back in the waterproof case in time.

Dongle: When the dongle is plugged into the computer (such as the case of a desktop computer), it may be forgotten to be stored after the scanning work, which may result in loss.