FAQ - All

The shipment should be made within 3 working days after the contract is signed and full payment is received. The shipment may be delayed under special circumstances.

Please confirm with the sales manager about the specific delivery time.

1. iReal 2E 3D scanner and accessories are covered by a 13-month warranty period that begins on the day of delivery.
2. If an extended warranty is required for the host, the details of relevant fees are as follows: 2,500 yuan (300$) for a 1-year extension of the warranty and 6,500 yuan (900$) for a 2-year extension of the warranty.
3. We provide free repair service during the warranty when the defects or damage result from normal use (non-human damage), scanning software free updates and online training or support if necessary.
4. Besides, the Seller provides accessories sales and paid repair service that is out of warranty period or out of warranty range and assists in replacement and charge according to the agreed price for accessories of man-made damage.
5. This policy does not apply to conditions caused by humans or force majeures such as typhoons, floods, hailstones, earthquakes, etc.

The shipment should be made within 3 working days after the contract is signed and full payment is received. The shipment may be delayed under special circumstances. Please confirm with the sales manager about the specific delivery time.

Yes, you can do both. The iReal 2E 3D scanner adopts infrared VCSEL structured light technology with strong adaptability to the light environment. Whether it is in a light environment, dark environment, or under indoor direct lighting or outdoor direct sunlight, the 3D data acquisition can be carried out smoothly as well.

iReal 2E 3D scanner is 100% safe to human beings.

The speckle pattern emitter of iReal 2E uses infrared VCSEL, which is Class1 LASER (definition: the laser radiation level does not exceed the emission limit specified in 21 CFR Subchapter J Part 1040.10 Table I at any time during the operation of the laser. Operating power <0.4mW, it is a harmless and control-free laser). Infrared VCSEL, a low-energy light source device, has no biological hazard, will not cause damage to the human body or skin, and does not require other safety auxiliary equipment during use.

iReal 2E 3D scanner adopts infrared invisible light, which is completely eye-safe and user-friendly during the scanning process. iReal 2E is a low-energy-consumption device with three sets of cameras surrounded by fill flashes (LED cold light source). The flashes can be turned off when scanning the human body, and the light-free scanning mode avoids the flickering discomfort and realizes a true eye-safe scanning experience.

Yes, you can. iReal 2E uses a combined array of structured light technology, which has better adaptability for different materials. This type of light source innovatively solves the problem of other light sources (such as LED white light/blue light) may encounter when 3D scanning human hair.

1. iReal 2E 3D scanner can scan most hairstyles, such as thick and clustered hairstyles, which are easy to scan.
2. It is relatively difficult to scan fluffy, discrete and curly hair because the patterns will penetrate through the hair gap when the speckle patterns are projected onto the hair surface, resulting in the two black and white cameras being unable to simultaneously recognize the speckle patterns, which makes it impossible to calculate the point cloud data correctly. Thus, you may consider wetting your hair to make it more clustered to decrease the difficulties of 3D scanning.
3. 3D scanners can only get the rough data of human hair, which does not cover the details like hair strands. Therefore, post-processing work is required according to specific application scenarios. For example, if the scan data is used for 3D printing, the data needs to be modified; if the scan data is used for movie CG character modeling, the scan data of the hair is only for hairstyle reference, and the precise hair data needs to be further processed via third-party software, such as Zbrush, Blender, etc.

The scanning spray powder is used to effectively improve the scanning result and make the scanning experience smoother. Some scanned objects with certain features such as black and shining surfaces, highly-reflective surfaces, transparent surfaces, and mirror-like surfaces tend to be difficult to scan, by using scanning spray powder, the high-accuracy point cloud data could be obtained easier.

The 3DeVOK scanner adopts infrared structured light technology, which has better adaptability for materials and environment, it can 3D scan most black objects. However, it needs some certain surface treatment (such as scanning spray powder) when scanning shining and black material or strongly reflective black material to ensure a smooth scanning process and accurate point cloud data.

1. Basic accuracy: up to 0.100 mm;
2. The highest alignment accuracy is 0.300 mm/m, the specific verification method: 3D scan the item with standard length (1m) in the marker alignment mode to obtain the deviation between the sphere center distance and the standard value (after multiple sets of tests), and the obtained alignment error value is called the accuracy.
3. Notes: it is suggested that with a higher requirement for accuracy, it is suggested to choose SCANTECH 3D’s industrial 3D laser scanner with better stability and precision. The highest accuracy of an industrial-grade 3D laser scanner can reach 0.02 mm+0.015 mm/m.
4. Notes for the three alignment modes without markers (feature alignment, texture alignment and mixed alignment): it has strong uncertainties for the alignment result based on geometric features and texture features, the scanning skills and the condition of the surface of the scanned object will affect the accuracy of the feature alignment and the texture alignment. Therefore, in feature alignment, texture alignment, or mixed alignment, there is no certain accuracy value of the alignment. The final result depends on real-life practice.

No. the 3DeVOK scanner uses a Dongle for encryption. The scanning work can be done with the 3DeVOK Studio software and the plugged-in Dongle.

Plus, if customers just want to open the point cloud data (asc.) or the mesh data (stl., obj.), the Dongle is not a necessity for the software.

When the 3D scanner is not plugged in and connected, customers can still import the point cloud project files and then re-edit, generate point cloud data, mesh data and align two point cloud project files once the Dongle is plugged in.

When the 3D scanner is plugged in and connected, the scanning process can be continued based on the point cloud project file.

1. The USB 3.0 interface is a must;
2. Make sure the computer is properly plugged in and the high-performance mode is on;
3. Upgrade the graphic driver to the latest version;
4. Make sure the 3DeVOK Studio software is installed to the disk with memory larger than 20G;
5. Set 3DeVOK Studio software under the high-performance mode of the NVIDIA graphics card;
6. Turn off the computer protection software;
7. Try to keep the working temperature of the computer no higher than 55 centigrade to maintain good performance;
8. It is suggested to reopen the 3DeVOK Studio software and computer after continuously working for a while or scanning a few large project files in case the computer stutters;
9. For daily maintenance, do not force to fold the USB cable.

The recommended minimum configurations for the computer are as follows:

• OS: Win10/Win11, 64-bit; CPU: i7-13650HX and above;
• RAM: 32GB and above
• Graphic Card: NVIDIA discrete graphics card, NVIDIA RTX3060 and above
• Graphics Memory: 6GB and above