FAQs
Q:
When using a 3DeVOK series scanner with the wireless Airgo for scanning, after powering on by long-pressing the power button, the power indicator light turns on, and the scanner's touchscreen startup icon lights up. However, the middle indicator light does not illuminate, and the scanner automatical
A:

 It is most likely due to a loose power connection. Please check if the two power interfaces marked in the figure are securely connected. If there is a lanyard, lift the lanyard upward, then firmly insert the cable, tighten the screws, and ensure that both ends of the cable are not loose. Then try powering on again.

Q:
Does the WIFI network card and router equipped with the Airgo support self-purchase and replacement? What are the requirements for the replacement models?
A:

The Airgo is recommended to be used with the officially suggested WIFI network card and router.
The recommended WIFI network card is the TP-Link Archer T3U, and the recommended router is the GL.iNet GL-MT3000.

If the above models are not available in your region, the selection of an alternative WIFI network card should primarily be based on driver-supported chips.
For example, chips such as RTL8812AU, RTL8822BU, and MT7921AU are compatible and can be used.

The mandatory requirement for replacing the router is that its transmission speed must be above 40 MB/s.
A gigabit router is recommended for better performance, but it is not a strict requirement.

Note: If users replace the WIFI network card and router on their own, the stability of data transmission cannot be guaranteed.

 

Q:
How do I choose a battery to extend the device’s operating time?
A:

For battery extension, this device is compatible with 21700 lithium batteries.

To ensure device safety, performance, and compatibility, we strongly recommend purchasing the official battery model through our authorized accessory channels.

Q:
What type of network cable should I use if the original one is damaged or lost?
A:

The device uses a Category 6 (Cat 6) Ethernet cable. For optimal performance, we recommend replacing it with an equivalent Cat 6 cable.