3DeVOK MT Gen2 Advanced 3D Scanner
ensuring an optimized scanning experience at all times.
For advanced users and developers, SDK access enables custom interface
design and functional module development, supporting flexible secondary
development and tailored workflows for specific needs.
The scan preview mode is a real-time calibration step before scanning begins. After clicking “Start Scan” for the first time, the software enters this mode. The interface displays a live view and distance bar, allowing you to adjust to the optimal scanning distance based on the device type (Infrared: 300–400 mm; Blue Light: 210–300 mm). Once the distance is properly adjusted, click “Start Scan” again to exit the preview mode and begin recording 3D data. This feature is enabled by default and effectively improves the success rate of initial scans, which can be disabled in the settings menu.


Before starting the scan, go to "Scan Mode" > "More" > "Common" and enable the "Auto Background Plane" feature.

Before starting the scan, position the scanner at a 45-degree angle toward the object, ensuring it simultaneously captures both the object and the desktop surface. This allows the first frame to recognize both the object and the plane, facilitating automatic plane identification by the scanner.

Please follow the steps below to troubleshoot:
Open Task Manager (shortcut: Ctrl + Shift + Esc), go to the "Performance" tab, and check whether the GPU memory usage is close to or has reached 100%.
If GPU memory usage is too high, close other GPU-intensive programs (such as large games, design software, video players, etc.), then retry scanning.
If the issue persists after closing unrelated programs, the current computer's hardware performance (especially GPU memory) may be insufficient. It is recommended to use a computer with higher specifications or upgrade the graphics card.
For further assistance, please contact 3DeVOK technical support with your specific hardware configuration information.


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