FAQs
Q:
What should I do if calibration fails or severe data loss occurs with a new device?
A:

A:New devices are equipped with a transparent protective film on the lens surface. Please remove this film before use.

If issues persist after film removal, please contact technical support for further assistance.


Q:
How to choose a turntable for use with a 3D scanner? Are there any specific size recommendations?
A:

Size Selection Criteria:

Core Principle: The diameter of the turntable should be significantly larger than the bottom size of the object being measured.

General Recommendations:

Small objects (e.g., parts, crafts): Recommended turntable diameter of 20-30 cm.

Medium objects (e.g., shoe boxes, helmets): Recommended turntable diameter of 40-60 cm.

For scanning large objects, consider a custom or professional large turntable.

Purchase Suggestions: When selecting a turntable, prioritize the product's load-bearing capacity and smooth rotation to ensure stability and smooth operation during scanning.