FAQ - Sales/After-sale Service

1. Main consumables:
2000 reflective markers (inner diameter: 6mm; outer diameter: 10mm) for standard configuration. After the markers are used up, they need to be purchased separately.

2. Main easily wearing parts:
Cables: The combined cable includes a USB 3.0 data transmission cable (4m). When used improperly (for example, the cable is often hard folded), the working life of the cable will be shortened/problems such as data transmission stuttering, scanning stuttering, etc. may occur.

Master plate: The inside of the master plate is made of glass. After each calibration, it is recommended to put it back in the waterproof case, keep it properly, handle it with care, and not break it.

A iReal 2E 3D scanner: Due to the long cable length (4m), when you are not using the device, it is recommended to unplug the cable on the iReal 2E scanner and place the device properly to avoid tripping, which may result in equipment damage.

3. Main easily to lose parts:
Master plate: After each calibration, you need to put it back in the waterproof case in time.

Dongle: When the dongle is plugged into the computer (such as the case of a desktop computer), it may be forgotten to be stored after the scanning work, which may result in loss.

The shipment should be made within 3 working days after the contract is signed and full payment is received. The shipment may be delayed under special circumstances.

Please confirm with the sales manager about the specific delivery time.

1. iReal 2E 3D scanner and accessories are covered by a 13-month warranty period that begins on the day of delivery.
2. If an extended warranty is required for the host, the details of relevant fees are as follows: 2,500 yuan (300$) for a 1-year extension of the warranty and 6,500 yuan (900$) for a 2-year extension of the warranty.
3. We provide free repair service during the warranty when the defects or damage result from normal use (non-human damage), scanning software free updates and online training or support if necessary.
4. Besides, the Seller provides accessories sales and paid repair service that is out of warranty period or out of warranty range and assists in replacement and charge according to the agreed price for accessories of man-made damage.
5. This policy does not apply to conditions caused by humans or force majeures such as typhoons, floods, hailstones, earthquakes, etc.

The shipment should be made within 3 working days after the contract is signed and full payment is received. The shipment may be delayed under special circumstances. Please confirm with the sales manager about the specific delivery time.