What should I do if my computer prompts a virus after downloading software?
When some customers download iReal 3D scanning software, iReal 3D intelligent mapping assistant or other related files using the channels provided by iReal 3D’s official website, they may encounter a browser pop-up window “virus exists” after the download is completed.
In this case, you need to complete the following operations in the computer settings:
Open the computer system settings and enter the “Security Center – Virus and Threat Protection” interface. Turn off “Real-time protection”, “Cloud-provided protection” and “Automatic sample submission“.
Once you have done the above, you can download the software normally!
(The files downloaded from the iReal 3D website are virus-free and pose no threat to your computer’s security, so please feel free to download them!)
How many types of projects does iReal 3D scanning software support?
iReal 3D scanning software supports a total of 3 types of 3D projects: Scan Project, Point Cloud Project and Mesh Project.
1. When you save the Scan Project, if you do not move the scanned item, you can reopen the scan project and continue to scan the data to prevent some parts from being missed during the first scan, resulting in incomplete data.
2. Save the Point Cloud Project, you can use “Model Splicing” to stitch and merge the data, and merge the texture files in the two projects at the same time, when the stitching is completed, you will start the calculation from the point cloud step.
3. Regarding the Mesh Project, replace the STL file with the optimized STL file. After opening it again, you can re-map, but the structure and spatial position of the model should not be too different so that the texture will not be misplaced.
When saving a 3D file, which 3D data format should I choose?
Usually, the 3D data in stl/obj/asc formats are the most commonly used 3D data formats. The stl format has no color texture, and the obj format has color textures. When you save an obj file, 3 files will be saved together: obj, mtl, and png. Without mtl and png, obj is equal to stl, with no color tuxture. The mtl file is like a bridge, it combines the obj and png.
After the data is saved, re-open the file in the iReal software, the next step cannot be processed.
- Check whether the datanumber in the DataImage folder where the scanning project is saved is continuous. If there are intermittent numbers, the data cannot be processed normally.
- At the same time, check whether there are files of 0 kb in the folder. Those files will also affect the normal processing of data.
- Check the performance of the CPU and GPU of the computer and check if the disk space of the computer is sufficient, you can quickly check them from the diagnosis function of the software.
What data formats does iReal 3D scanning software support?
It supports universal point cloud formats (PLY, ASC), triangular mesh formats (OBJ, STL) and marker data (mk2).
What is the maximum distance between two markers?
To ensure a better result, it is recommended that the distance between two markers should not exceed 8-10 cm.
How many languages does the iReal 3D scanning software support?
The latest iReal 3D scanning software supports nine languages: Simplified Chinese, Traditional Chinese, English, German, French, Japanese, Portuguese, Polish/Polski, and Spanish.
How long is the time of delivery once I place the order?
The shipment should be made within 3 working days after the contract is signed and full payment is received. The shipment may be delayed under special circumstances.
Please confirm with the sales manager about the specific delivery time.
How long will the delivery take once I place the order?
The shipment should be made within 3 working days after the contract is signed and full payment is received. The shipment may be delayed under special circumstances. Please confirm with the sales manager about the specific delivery time.
Why do I need to spray powder before 3D scan objects with certain features like highly reflective, shining black surfaces, transparency or mirror-like?
The scanning spray powder is used to effectively improve the scanning result and make the scanning experience smoother. Some scanned objects with certain features such as black and shining surfaces, highly-reflective surfaces, transparent surfaces, and mirror-like surfaces tend to be difficult to scan, by using scanning spray powder, the high-accuracy point cloud data could be obtained easier.
Can I scan black objects with a iReal 3D scanner?
The iReal 3D scanner adopts infrared structured light technology, which has better adaptability for materials and environment, it can 3D scan most black objects. However, it needs some certain surface treatment (such as scanning spray powder) when scanning shining and black material or strongly reflective black material to ensure a smooth scanning process and accurate point cloud data.
Do I need a reauthorization if I switch to another computer?
No. the iReal 3D scanner uses a Dongle for encryption. The scanning work can be done with the iReal 3D software and the plugged-in Dongle.
Plus, if customers just want to open the point cloud data (asc.) or the mesh data (stl., obj.), the Dongle is not a necessity for the software.
When the 3D scanner is not plugged in and connected, customers can still import the point cloud project files and then re-edit, generate point cloud data, mesh data and align two point cloud project files once the Dongle is plugged in.
When the 3D scanner is plugged in and connected, the scanning process can be continued based on the point cloud project file.
